Shipping Policy

Healthcom has partnered with reputed logistic partners for our logistic services, ensuring that all our products reach you in the best condition with no damages. We use packaging materials of the best quality sourced from reliable vendors, ensuring thorough testing of package worthiness before use for shipping and delivery of our products.

Note: Rs.99 will be the shipping charge for all orders below Rs.699

How does the delivery process work?

Once our system has processed the order you placed with us, your products undergo thorough inspection to ensure they are in perfect condition. After passing the final round of quality checks, we pack and hand over your products to our trusted logistic partner.

Our logistic partner then delivers the products to you at the earliest possible time. If our logistic partner is unable to reach you at the shipping address or at the suitable time provided, they will contact you to resolve the issue.

Please note that all products ordered by you (including any free gifts bundled with your order) will be shipped to the shipping address provided during checkout, with an invoice. While we strive to ship all products in your order together, this may not always be possible.

How are the products packaged?

Each individual product is packaged in bubble wrap, and fragile products like glass bottles are additionally secured with another layer of bubble wrap. Products are then placed in cardboard boxes and handed over to our logistic partners for delivery to the shipping address provided by you. Healthcom holds responsibility for any damages caused to the product while in transit to you.

What is the range of locations to which Healthcom ships their products?

Healthcom ships throughout India to almost all pin codes. The list of serviceable pin codes may change based on our logistics partners. You can check delivery availability to your address by entering your pin code on any product page listed on our website or during checkout.

Is it possible for me to track my order?

Once you place your order with us and it is dispatched from our warehouse, you will receive a confirmation email at the provided email address. This email will contain details of the tracking number and the courier company handling your order. Registered users can also track orders by logging into the “My Account” section of our website, navigating to the “Your Orders” tab, and viewing order details.

You can track the status of your package after it has been dispatched from our warehouse.

How long will it take for my order to reach me?

At the time of placing your order, an estimated delivery time will be shared with you based on your shipping address. We maintain inventory of all products sold on our website, aiming to dispatch within 24 hours of your order. We strive to deliver your product within 2-7 days, depending on your location and the shipping address provided. However, unforeseen circumstances may occasionally cause slight delays. Please note that Healthcom will endeavor to ensure timely delivery, but is not liable for delays caused by our logistic partners.

NOTE: Due to the current situation, we cannot commit to specific delivery timelines. We appreciate your understanding in case of slight delays. We reserve the right to pause deliveries at any time as per safety protocols.

What time of day will my order be delivered?

Our logistic partner will contact you before delivering the product to the shipping address provided during order placement. Please ensure you are available to receive calls, as after 3 unsuccessful delivery attempts, the product will be returned to our warehouse.

What are the shipping charges applicable to my order?

Shipping and handling charges may vary based on the product ordered, packaging size, and other considerations. This amount will be added to your total bill during checkout. You will be informed of the shipping and handling charges before making payment for your order on our website.

Please note that Healthcom does not charge any additional shipping charges beyond the invoice amount shown at checkout.

Delivery Information

If no one is available at the address during attempted delivery, our logistic partner will make 2 additional delivery attempts. You can contact our Customer Service hotline to reschedule delivery, and we will try to accommodate your request. If all 3 delivery attempts fail, our logistic partner will return your package to us.

Notification of Changes in the Shipping and Delivery Policy

We regularly review our Shipping and Delivery Policy to ensure it remains accurate and up to date. Any changes to this Policy will be posted on this page. We reserve the right to change or update this Policy at any time without prior notice. Such changes are effective immediately upon posting on our website. Please review this Policy regularly to stay informed of any updates.

Contact Information

If you are dissatisfied with the product quality or delivery experience, please email us at klamerhealth@gmail.com . We will address your concerns on a case-by-case basis.