Return & Replacement Policy
1. No Return/Exchange/Refund Policy
Our return/refund policy is as follows:
- No Return/Exchange/Refund unless:
- There is a manufacturing defect in the product.
- The product you received is significantly different from what was confirmed during order placement.
2. Conditions for Return/Exchange
To be eligible for a return or exchange, the following conditions must be met:
- Original Condition: The product must be returned in its original condition, including the original packaging, accessories, and any accompanying documentation.
- Damaged or Incorrect Products: If the product is received in a physically damaged condition or if it differs from the description on the product detail page, a return or replacement request must be initiated within 48 hours of receipt.
3. Return/Replacement Process
To initiate the return or replacement process:
- Send an email from your registered email ID to [Customer Support Email], including the Invoice Number.
- Attach clear images and videos of the damaged or incorrect product, along with images of the packaging. A video of the unboxing process is required for verification purposes.
4. Investigation and Approval
- Once we receive your request, we will investigate the complaint. Please allow us a minimum of 5 working days to provide a resolution.
- If approved, we will notify you, and the product must be returned in the same condition as received. For visibly damaged products during transit, replacements will be provided at no additional cost.
5. Quality Check and Exchange
- After receiving the returned package, a quality check will be conducted.
- The exchange or replacement will be processed within 48-72 hours after completing the quality check, and you will receive an email with the tracking details.
6. Limitations
- We are not responsible for individual reactions or preferences related to the sound, playability, or specific features of musical instruments.
- Returns or exchanges are subject to restrictions and conditions due to the nature of certain products, such as hygiene considerations for accessories.
7. Contact Us
For any questions or further assistance, please contact our customer support team at [Customer Support Email].
